Refund policy

Overview

Endurance Athletic is a specialist online retailer supplying premium fitness equipment through trusted manufacturers and authorised fulfilment partners across mainland United Kingdom.

Products may be delivered directly by the manufacturer or its appointed logistics provider. Operational procedures may vary by brand, but this does not affect your statutory rights or Endurance Athletic’s responsibility as the retailer.

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Change-of-Mind Returns

If you are a consumer purchasing online, you normally have the right to cancel your order without giving a reason from the date the order is placed until 14 days after the day on which you, or a person nominated by you, receives the goods.

If an order contains multiple goods delivered separately, the cancellation period normally ends 14 days after the day on which the final item is received.

To exercise your right to cancel, you must clearly notify Endurance Athletic before the cancellation period expires. You can do this by emailing contact@enduranceathletic.co.uk with your name, order number and a clear statement confirming that you wish to cancel.

After notifying us of your decision to cancel, you must return the goods, or make them available for an agreed collection, without undue delay and no later than 14 days after notifying us.

Please contact us before sending or arranging the return of any item. Goods must not be returned directly to a manufacturer, warehouse or another address unless Endurance Athletic has provided or approved that return address.

You may inspect the goods in the same way that you reasonably could in a physical shop. You are responsible for any reduction in value caused by handling, assembly, installation, damage or use beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Where reasonably possible, goods should be returned complete, securely protected and with all supplied components, manuals and accessories. Original packaging is not an absolute condition of return, but missing or damaged packaging may affect the refundable value where it causes or contributes to a genuine reduction in the value of the goods.

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Return and Collection Costs

For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods, provided we informed you of this responsibility before you placed your order.

Many products sold by Endurance Athletic are large, heavy or require specialist freight handling and cannot normally be returned by standard post. Where specialist collection is required, Endurance Athletic can arrange or coordinate collection through the relevant manufacturer or an approved logistics provider.

Before your order is accepted, we will provide or make available a reasonable estimate of the direct return or collection cost for bulky goods that cannot normally be returned by post. The estimate may be presented on the relevant product page, during checkout or in other pre-contract information supplied to you.

The actual direct cost may depend on the product, weight, dimensions, collection location, access conditions and logistics provider. Any applicable amount will be confirmed before collection is booked and may be deducted from your refund where you have agreed to this arrangement and the deduction is permitted by law.

You will not be charged a restocking or administrative fee for exercising a statutory right to cancel.

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Faulty, Damaged or Incorrect Goods

Endurance Athletic is under a legal duty to supply goods that are as described, of satisfactory quality and fit for their intended purpose.

Please inspect your order as soon as reasonably possible after delivery and notify us promptly if a product is damaged, incorrect, incomplete or develops a fault.

Please provide your order details and, where reasonably requested, photographs, video or other information that will help us investigate the issue. Providing this information does not remove or reduce your statutory rights.

Where appropriate, Endurance Athletic will work with the manufacturer or its authorised fulfilment and technical-support partners to arrange inspection, repair, replacement, collection, price reduction or refund.

Consumers normally have a short-term right to reject faulty goods within 30 days of delivery. After that period, you may normally be entitled to a repair or replacement in the first instance, followed by a price reduction or final right to reject where the applicable legal conditions are met.

You will not be charged reasonable return or collection costs where goods are faulty, damaged on arrival, misdescribed or supplied incorrectly. Nothing in this policy limits your rights under the Consumer Rights Act 2015.

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Refunds

Approved refunds will be issued using the same payment method used for the original transaction unless you expressly agree otherwise. We will not charge a fee for issuing a statutory refund.

For a valid change-of-mind cancellation, we will issue the refund without undue delay and no later than 14 days after receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever occurs first.

Where we have agreed to collect the goods, the applicable refund deadline may run from the date on which you notify us of your cancellation. We may nevertheless need to coordinate the collection and assess any lawful deduction for diminished value.

Where applicable, the refund will include the price paid and the cost of the least expensive standard delivery option offered at the time of purchase. Additional amounts paid for enhanced, express or optional delivery services are not refundable unless required by law.

We may make a lawful deduction, up to the purchase price, for a genuine reduction in value caused by handling, assembly, installation, damage or use beyond what is reasonably necessary to inspect the goods.

After we issue a refund, the time taken for it to appear in your account will depend on your payment provider, bank or card issuer.

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Order Cancellations Before Delivery

Please contact Endurance Athletic as soon as possible if you wish to cancel an order.

Where an order has not entered fulfilment or dispatch, we will normally cancel it without a return or collection charge.

If the order has already entered fulfilment, been dispatched or been committed to a logistics provider, we will try to stop the delivery where reasonably possible. If this is not possible, the order may need to be handled as a return and the direct change-of-mind return or collection costs described above may apply.

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Exchanges

Endurance Athletic does not offer direct exchanges for change-of-mind returns. If you would like a different product, the original product must be returned under this policy and a new order placed separately.

This does not prevent us from arranging a suitable replacement where goods are faulty, damaged, misdescribed or supplied incorrectly.

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Exceptions to Change-of-Mind Cancellation

The statutory right to cancel may not apply to certain goods, including products made to your specifications, clearly personalised products or other goods covered by a legal exemption.

Any applicable exception will be communicated before purchase. Your rights concerning faulty, damaged, misdescribed or incorrectly supplied goods remain unaffected.

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Business Purchases

The statutory change-of-mind cancellation rights described above apply to consumers. Returns relating to purchases made wholly or mainly for business purposes may be subject to separate contractual, manufacturer or supplier terms. Any rights or remedies that apply to a business purchase remain unaffected.

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How to Cancel or Request a Return

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Your Statutory Rights

Nothing in this policy excludes, restricts or replaces any statutory rights or remedies available under applicable UK consumer-protection legislation.

Last updated: 23 August 2026