Shipping policy

Important Information

Endurance Athletic is a specialist online retailer offering a carefully curated range of premium fitness equipment supplied through trusted manufacturers and authorised fulfilment partners.

Products are generally dispatched directly by the relevant manufacturer or its appointed logistics provider. Delivery services, timescales, couriers, tracking arrangements and delivery methods therefore vary depending on the product and brand.

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Delivery Areas

Endurance Athletic currently delivers to mainland addresses in:

• England
• Scotland
• Wales

We do not currently offer standard delivery to Northern Ireland, the Channel Islands, the Isle of Man, British Forces addresses or international destinations.

Certain remote or restricted mainland locations may require additional arrangements or may not be serviceable for particular oversized products. If this affects your order, we will contact you before the order is accepted or dispatched.

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Delivery Charges

Standard delivery is free for orders of £500 or more unless a different charge is clearly displayed before checkout.

For eligible orders below £500, any applicable delivery charge will be calculated and displayed during checkout before you submit the order.

Additional services, such as specialist installation, room placement or enhanced delivery, are included only where expressly stated or separately agreed.

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Order Processing

After you place an order, you will receive an automatic acknowledgement confirming that we have received it.

We will then verify the order, payment, product availability and delivery details with the relevant manufacturer or fulfilment partner.

If a product is unavailable or cannot be supplied, we will contact you without undue delay. You may choose an appropriate alternative where available or receive a full refund of any payment taken.

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Dispatch and Delivery Estimates

The estimated delivery period applicable to your order will be shown on the relevant product page, during checkout or in your order confirmation.

Current standard delivery estimates vary by supplier and product. These may include:

• Concept2 products: approximately 1–7 business days
• Gym Gear products: approximately 2–4 business days
• Origin and Impulse products: approximately 1–7 business days

These estimates are provided in good faith and begin once the order has been accepted for fulfilment. They are not guaranteed delivery dates unless we expressly agree a specific date with you.

Unless a different timescale has been agreed, consumer orders will be delivered without undue delay and normally no later than 30 days after the contract is formed.

If delivery by a particular date is essential, please contact us before ordering so that we can confirm whether the requirement can be accepted.

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Delivery Arrangements and Tracking

Once your order has been dispatched, we will provide available tracking information or delivery updates by email.

Some specialist freight providers do not use standard parcel tracking. In these cases, the manufacturer, logistics provider or Endurance Athletic may contact you directly to arrange or confirm delivery.

Please ensure that the email address and telephone number supplied with your order are accurate and monitored so that delivery arrangements are not delayed.

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Orders Containing Multiple Products

Products supplied by different manufacturers may be dispatched separately and delivered by different couriers. You may therefore receive more than one dispatch confirmation, tracking reference or delivery appointment for a single order.

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Delivery Access

Many products sold by Endurance Athletic are large and heavy. Before ordering, you are responsible for checking:

• The product and packaged dimensions
• Doorway, corridor and stairway widths
• Lift dimensions and weight limits where applicable
• Turning space and access to the intended location
• The suitability of the intended flooring, electrical supply and operating area

Please tell us before ordering about restricted access, stairs, narrow entrances, parking restrictions or other circumstances that could reasonably affect delivery.

Unless room placement, assembly or installation is expressly included, delivery will be limited to the service described on the product page, during checkout or in your order confirmation.

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Failed Delivery

You must ensure that an authorised adult is available to receive the delivery at the agreed address and time where an appointment has been arranged.

If delivery cannot be completed because materially inaccurate information was supplied, nobody is available at an agreed appointment or a disclosed access requirement has not been met, reasonable redelivery, storage or return costs may apply.

We will explain any applicable cost before arranging another delivery. You will not be charged where the failed delivery was caused by Endurance Athletic, the manufacturer or the appointed delivery provider.

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Delivery Delays

Delays may occasionally occur because of stock availability, supplier processing, specialist freight arrangements, severe weather, access restrictions, courier disruption or other circumstances outside our reasonable control.

If a material delay becomes known, we will contact you with the available information and work with the relevant supplier or delivery provider to resolve it.

Your statutory rights concerning late or failed delivery remain unaffected, including the right to cancel in circumstances where the law allows.

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Risk During Delivery

Goods remain at our risk until they come into the physical possession of you or a person identified by you to receive them, except where you independently appoint a carrier that we did not offer.

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Damaged, Incorrect or Faulty Goods

Please inspect the packaging and product as soon as reasonably possible after delivery and notify Endurance Athletic promptly if anything appears damaged, incorrect, incomplete or faulty.

Where reasonably possible, retain the packaging and provide your order number, photographs and details of the issue. Signing a delivery note without recording visible damage does not remove your statutory rights.

Endurance Athletic remains your point of contact. We may work with the relevant manufacturer, fulfilment partner or authorised technical-support provider to investigate and arrange an appropriate repair, replacement, collection or refund.

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Cancellations and Returns

Please contact us as soon as possible if you wish to cancel an order. Where the order has not entered fulfilment or dispatch, we will normally cancel it without a return or collection charge.

If an order has already entered fulfilment or been dispatched, we will try to stop delivery where reasonably possible. If this cannot be done, the order may need to be handled as a return.

Change-of-mind return rights, collection costs, refund timescales and exclusions are explained fully in our Refund Policy.

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Contacting Endurance Athletic

Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer-protection legislation.

Last updated: 23 August 2026